Invision Power Services > My Experience With Rackspace

John

Dec 4 2005, 10:49 PM

I wanted to chat with a person about some hosting

QUOTE

Chat Information
Chat InformationWelcome to Rackspace. My name is Jacy and I am a Live assistant. How may I help you today?
Jacy: welcome to rackspace
you: Hello Jacy!
you: How can I save?
Jacy: hello
Jacy: save?
you: My dutch friend thinks you're a robot
Jacy: not a robot
Jacy: live person at work
you: It says on your website "Ask me how you can save."
you: is the guy in the picture you?
Jacy: no
you: oh

you: i wanted to talk to him
Chat InformationThank you for chatting with us. We value your feedback. Please answer a few questions about your experience by clicking the "X" at top right to close the chat window.
Chat InformationYou are not currently in a chat session.

princetontiger

Dec 4 2005, 10:52 PM

o.O

Well, weren't you interested in hosting?

Stephen

Dec 4 2005, 10:52 PM

umm, ok

Rikki

Dec 4 2005, 10:55 PM

Ladies and gentlemen - the reason why companies remove live chat!

princetontiger

Dec 4 2005, 10:59 PM

mprowler

Dec 4 2005, 10:59 PM

QUOTE(Rikki @ Dec 4 2005, 02:55 PM)

Ladies and gentlemen - the reason why companies remove live chat!

it's quite funy

do they do that to IPS live chat?

andyshen

Dec 4 2005, 11:01 PM

QUOTE(mprowler @ Dec 4 2005, 02:59 PM)

it's quite funy

do they do that to IPS live chat?

i don't think they'd do that to IPS live chat ... it's quite funny though

Rikki

Dec 4 2005, 11:07 PM

It's not very funny when a lot of Live Chat systems charge you each time a customer uses it

UBERHOST.NET

Dec 4 2005, 11:14 PM

Very funny John, but Michael Lavrik and the people at interserver, trouble-free, and rackhost are nice folks. It's ashame to yank their chain IMHO.

Bryan

Dec 5 2005, 06:42 AM

The "how can I save?" part kills. Haha!

Charles

Dec 5 2005, 02:38 PM

Rikki is quite right and yes people did that here too. Not only do many Live Chat providers charge per-chat you also have the cost of the staff's time being wasted.

When someone does that it just costs everyone money. Granted most younger people who have never had a real job would not get that but any adults here will understand what it's like to have someone waste your time and money.

Michael Merritt

Dec 5 2005, 03:15 PM

QUOTE(Charles @ Dec 5 2005, 09:38 AM)

Rikki is quite right and yes people did that here too. Not only do many Live Chat providers charge per-chat you also have the cost of the staff's time being wasted.

When someone does that it just costs everyone money. Granted most younger people who have never had a real job would not get that but any adults here will understand what it's like to have someone waste your time and money.

I can only assume that most people probably think that live support chats are setup like IRC, on the company's server. But that still costs money, since stuff like that takes up a lot of bandwidth.

John

Dec 5 2005, 03:48 PM

QUOTE(Charles @ Dec 5 2005, 02:38 PM)

Rikki is quite right and yes people did that here too. Not only do many Live Chat providers charge per-chat you also have the cost of the staff's time being wasted.

When someone does that it just costs everyone money. Granted most younger people who have never had a real job would not get that but any adults here will understand what it's like to have someone waste your time and money.

I did actually want to enquire about a dedicated server.

Stephen

Dec 5 2005, 03:56 PM

Yet your initial conversation looks like someone who is pratting about so I don't blame them for disconnecting you.