I would like to know the differences between the benefits, SLA plans, and the prices for the Current Lifetime License which currently appears to hold no SLA plan or SLA response time, so I would like clarification on that, too, as to what the support, upgrades, and phone support for on the Lifetime License are. Also, I would like to know what the ticket response times (the SLA plan) for the Current Lifetime License holders, how many installs we get with the Current Lifetime License, how many days it takes for a major software upgrade request to be fulfilled for Current Lifetime License holders, and what benefits we have for the Current Lifetime License versus the new Business License. Lastly, how much would it cost to upgrade/downgrade (I don't know which is better) from the Lifetime License to the Business License?

I'm not sure if I should stick with my Lifetime License or go for a Business License; if the two plans could be conveniently outlined for me to decide, I would appreciate it!

I'm not sure what you need clarification on. The Lifetime License doesn't change at all - what you have now is what you keep.

Okay, but what are the support response times for the Lifetime License (as it's not currently outlined in any post and as stands, there is no SLA plan for it)?

We never really offered a support SLA for Lifetime Licenses. We haven't offered them for years and didn't offer really any kind of support guarantees back then.

Okay, I was just trying to clarify the difference between the two licenses, and specifically, their SLA support time. If I'm going to stick with my Lifetime License, I'd expect it to have some sort of support response time before having to escalate it, and I believe it is 48 hours (I may be wrong on that, but I'm pretty certain) before allowing on escalation time. Anyway, I will probably just end up sticking with my current Lifetime License, but I was just wanting to know, as I'd much rather be guaranteed a ticket response time than to not be.

I am sorry, but why would you no matter if you have to wait a week, not keep your lifetime license?

You don't have to pay for upgrades or support, its a great deal...

Charles did say somewhere that we can expect the Ticket Response of the Standard license (so 2 business days). Of course, we legacy licenses have the advantage that Telephone Support is a component of our license, whereas it is NOT in the Standard. Only the Enterprise license actually has an SLA by the way, the remainder (including legacy) simply have projected maximum times - the same as our old licenses.

I would suggest you keep your lifetime license, since it's a better deal than the business license, imo.

There are no guarantees with legacy licenses as we've never offered guaranteed response times. That said, I don't think you'd be waiting days/weeks for a response.

You're probably right. I think the most I've ever had to wait for a responce on a ticket was 72 hours. So it's nothing too drastic.